At KOTLIE, we want you to be completely satisfied with your purchase. If for any reason you are not fully satisfied, we offer a straightforward refund and return policy to ensure your peace of mind.
1. Eligibility for Returns
To be eligible for a return, your item must meet the following conditions:
- The product must be unused and in the same condition that you received it.
- The product must be in its original packaging with all accessories and parts intact.
- You must request a return within 30 days from the date of delivery.
2. How to Return an Item
If you wish to return a product, please follow these steps:
- Contact Us: Email us at contact@kotlie.net to initiate your return request. Please include your order number, the item you wish to return, and the reason for the return.
- Return Authorization: Our customer service team will review your request and provide you with return instructions and a Return Authorization (RA) number.
- Return Shipping: You are responsible for the cost of return shipping, unless the product was defective or damaged upon arrival.
- Packing the Item: Ensure the item is securely packed in its original packaging to avoid any damage during transit.
3. Refunds
Once we receive and inspect the returned item, we will notify you of the status of your refund. If your return is approved:
- A refund will be processed to your original method of payment.
- Please note that it may take up to 10 business days for the refund to appear in your account, depending on your payment provider.
4. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at contact@kotlie.net with pictures of the damage or defect. We will either send you a replacement product or issue a full refund, including return shipping costs.
5. Non-Returnable Items
Some items are not eligible for returns, including:
- Products that have been used or altered.
- Items that are not in their original condition or packaging.
- Any items marked as final sale.
6. Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order.
7. Contact Us
If you have any questions or concerns about our refund and return policy, please reach out to us at contact@kotlie.net. Our customer service team is here to assist you.
Thank you for shopping with KOTLIE! We appreciate your business and strive to provide excellent customer service.